Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Required Skills

Required skills

analytical skills to analyse business requirements

communication skills to communicate with clients stakeholders and technical staff

literacy skills to

produce technical requirements document

understand business requirements

planning and organisational skills to plan timelines and resource allocation

research skills to research appropriate hardware and software

technical skills to

implement hardware and software

produce technical architecture of business solutions

Required knowledge

businessprocess design

copyright and intellectual property relating to IT systems development

customer and business liaison

implications of technology connectivity

potential business solutions

prevailing corporate strategies that may influence business solutions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify the internal and external technical environments required to provide a business solution

develop a corresponding list of technical requirements

analyse the impact of the technical solution

ensure that the nominated hardware and software are functional

Context of and specific resources for assessment

Assessment must ensure access to

business requirements documentation

customer relationship model

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

written or verbal questioning to identify candidates knowledge of

process of producing technical requirements

business processes

review of candidates documentation specifically

hardware software and network requirements

software solutions to build business platform

processes to be changed by the business solution

effect that changes will have on the value or supply chain

security protocols suitable for business solutions

training requirements

required resources

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware may include:	variety of hardware, such as: systems units monitors keyboards mice personal digital assistants (PDA) printers smart phones laptops identifying key hardware characteristics of internally used hardware and external hardware that must be interfaced with.
Software may include:	commercial customised software in-house packaged.
Technical specifications may include:	brochures help references online help project specifications reports technical manuals training materials and self-paced tutorials user guides.
Interface requirements may include:	command line graphical user interface (GUI): application-based web-based variety of communication options.
Requirements may relate to:	business network people in the organisation system.
Stakeholders may include:	community groups corporate body end users government body internal or external clients.
Network may include:	data large and small local area networks (LANs) private lines the internet use of the public switched telephone network (PSTN) for dial-up modems only voice virtual private network (VPN) wide area networks (WANs).
Security protocols may include:	data over cable-service interface specification domain name system security extensions IEEE 802.11 Protocol standard for secure wireless local area network products IP security protocol point-to-point network tunnelling protocol secure electronic transactions secure multi-purpose internet mail extensions secure shell secure socket layer (SSL) and transport layer security.
Standards may include:	International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards organisational standards project standards.